1. Introduction and Purpose

New You Collective ABN 90 657 371 956 (we, us, our) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (Privacy Act).

This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information through our business operations, website, mobile applications, and associated platforms (Site).

Capitalised terms used in this Privacy Policy have the same meaning as those used in our Website Terms of Use and Sale, unless the context requires otherwise.

By providing your personal information to us, you consent to the collection, use, storage, and disclosure of your personal information in accordance with this Policy.

For the avoidance of doubt, acceptance of our Website Terms of Use and Sale or use of the Site does not, of itself, constitute consent to receive direct marketing communications. We will only send direct marketing communications where you have expressly consented or where otherwise permitted by law.

 

2. What is Personal Information?

“Personal information” has the meaning given in the Privacy Act and includes information or an opinion that identifies, or could reasonably identify, you. This may include your name, contact details, date of birth, occupation, payment information, and health information.

 

3. What Personal Information Do We Collect and Hold?

We may collect and hold the following types of personal information:

• personal details (name, date of birth or age, gender, marital status, occupation or job title);
• contact details (postal address, email address, telephone number);
• health and lifestyle information you voluntarily provide;
• payment and transaction information (processed via third-party payment providers);
• order history, subscription details, and customer service interactions;
• survey responses and feedback;
• employment or contractor information;
• supplier and business contact information;
• device and technical data, including IP address, browser type, operating system, time zone, pages viewed, products viewed, referring URLs, and interaction data;
• usage data collected through cookies, pixels, log files, tags, and analytics tools; and
• any other information you provide directly or indirectly through your use of our Site, social media platforms, or communications with us.

 

4. How Do We Collect Personal Information?

We collect personal information when you:

• purchase products or subscriptions from us (including via Shopify);
• create an account or manage a subscription;
• subscribe to newsletters, SMS updates, or marketing communications;
• participate in programs, courses, or events;
• contact us or engage with us on social media;
• apply for employment or provide supplier information; or
• browse or interact with our Site.

Where reasonable and practicable, we collect personal information directly from you. In some circumstances, we may receive information from third-party service providers such as e-commerce platforms, analytics providers, or marketing platforms.

If you choose not to provide certain personal information, we may be unable to provide some products or services.

Where lawful and practicable, you may deal with us anonymously or using a pseudonym.

 

5. Why Do We Collect, Use, and Disclose Personal Information?

We collect, hold, use, and disclose personal information for purposes including:

• providing products, services, subscriptions, and customer support;
• processing payments, orders, returns, and refunds;
• managing subscriptions and sending renewal or billing notifications;
• sending abandoned cart reminders where you have consented;
• communicating with you and responding to enquiries;
• operating, maintaining, and improving our Site and business;
• analytics, research, and product development;
• marketing and promotional communications (email and SMS);
• administering competitions or promotions;
• complying with legal obligations and resolving disputes;
• employment and supplier management.

 

6. Sensitive Information

Sensitive information includes health information and other information defined as sensitive under the Privacy Act.

We only collect sensitive information where reasonably necessary for our business and only:

• for the primary purpose for which it was provided;
• for a directly related secondary purpose;
• with your consent; or
• where required or authorised by law.

 

7. Cookies and Analytics

We use cookies and similar technologies to improve functionality, analyse usage, and personalise your experience. This includes Google Analytics and similar tools.

You can manage or disable cookies via your browser settings, however this may limit access to certain features. You can also opt out of Google Analytics using tools provided by Google.

 

8. Who Do We Share Personal Information With?

We may disclose personal information to:

• service providers (including Shopify, payment processors, IT providers, analytics providers, marketing platforms, professional advisers);
• employees, contractors, and related entities on a need-to-know basis;
• business partners, sponsors, or promoters (where applicable);
• purchasers or advisers in connection with a business sale or restructure;
• courts, regulators, law enforcement, or government bodies where required by law;
• third parties to prevent serious threats to health or safety.

 

9. Overseas Disclosure

Some service providers may be located overseas or store data overseas, including in the United States or other jurisdictions. Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards are in place.

 

10. Direct Marketing

We may send you marketing communications via email and SMS where you have consented or where otherwise permitted by law.

You may opt out at any time using the unsubscribe or opt-out facility provided in the communication or by contacting us. We do not sell your personal information to third parties for direct marketing.

 

11. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, the transmission of information over the internet is at your own risk, and we cannot guarantee absolute security.

We will destroy or de-identify personal information when it is no longer required, except where we are legally required to retain it.

 

12. Access, Correction, and Complaints

You may request access to or correction of your personal information by contacting us in writing. We may require verification of identity.

If you have a privacy complaint, contact us and we will endeavour to resolve it within 30 days.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

 

Contact Us

New You Collective
PO Box 153
Dunsborough WA 6281
Email: hi@newyoucollective.com.au