Last updated: January 2026

1. About the Website

Welcome to www.newyoucollective.com.au (the Website).

The Website is owned and operated by New You Collective (ABN 90 657 371 956) (we, us, our).

The Website provides users with access to educational content, wellness-related information, and the ability to purchase products and subscription services offered by us (together, the Services).

Access to and use of the Website and Services is subject to these Website Terms of Use and Sale (Terms). By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease using the Website and Services.

We reserve the right to review, amend, or replace these Terms at any time by publishing updated Terms on the Website. Any changes take effect immediately upon publication.

2. Acceptance of the Terms

You accept these Terms by:

• accessing or using the Website;
• creating an account; or
• placing an order or subscription through the Website.

If you do not accept these Terms, you must not use the Website or Services.

3. Eligibility and Age Requirements

To use the Website or purchase products or services, you must:
be at least eighteen (18) years of age; or have the consent and supervision of a legal guardian.

By using the Website, you warrant that you have the legal capacity to enter into a binding agreement.

4. Changes to the Website and Services

We may modify, suspend, or discontinue any part of the Website or Services at any time without notice. We do not guarantee continuous availability or uninterrupted access.

We do not warrant that any information made available on the Website is accurate, complete, current, or suitable for your purposes, and we are not liable for any reliance placed on such information.

5. Licence to Use the Website

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website strictly in accordance with these Terms and applicable laws.

This licence permits personal, non-commercial use only. You must not:

• copy, reproduce, distribute, sell, or commercially exploit any part of the Website or Content;
• use the Website to develop or promote competing products or services;
• use automated systems (including bots, scrapers, or data mining tools);
• attempt to gain unauthorised access to systems or networks connected to the Website;
• interfere with the security or functionality of the Website.

We may revoke this licence at any time if these Terms are breached.

6. Prohibited Conduct

You must not engage in conduct that:

• breaches any law or regulation;
• infringes intellectual property, confidentiality, or privacy rights;
  interferes with other users’ access to the Website;
• introduces malicious code or harmful material;
• misrepresents your identity or affiliation;
• exploits promotions, subscriptions, or pricing mechanisms;
• damages or undermines our reputation or business.

We may suspend or terminate access to the Website at our discretion for prohibited conduct.

7. Accounts and Registration

You may be required to create an account to access certain Services.

You acknowledge that:

• you are responsible for maintaining the confidentiality of login credentials;
  all activity conducted under your account is your responsibility;
• you must notify us immediately of unauthorised access.

We may suspend or terminate accounts used fraudulently or in breach of these Terms.

8. Products and Information Disclaimer

All product descriptions, images, ingredient information, and recommendations are provided in good faith based on information available at the time of publication.

Packaging, appearance, formulation, and labelling may vary. We do not warrant that product information is complete, current, or error-free.

Statements regarding supplements have not been evaluated by the Therapeutic Goods Administration unless expressly stated. Products are not intended to diagnose, treat, cure, or prevent disease.

 

9. Medical and Wellness Disclaimer

The information, content, products, and services made available on the Website are provided for general informational and educational purposes only.

Nothing on this Website is intended to, nor should it be construed as, medical advice, nutritional advice, health advice, diagnosis, treatment, cure, or prevention of any disease, illness, or medical condition. The information provided is not a substitute for professional medical advice, diagnosis, or treatment provided by a qualified healthcare practitioner.

You must only use our products (Products) strictly as directed. Vitamins, minerals, herbal products, and nutritional supplements are not a substitute for good nutrition or a balanced diet and are not superior to or more beneficial than dietary nutrients. Normal health may not be affected by taking vitamin or nutritional supplements.

Individual responses to supplements, nutrition, exercise, and lifestyle interventions may vary. You acknowledge and agree that New You Collective does not guarantee that the use or consumption of our Products will achieve any particular result, outcome, or benefit, or that they are appropriate or suitable for your individual circumstances.

You should always consult a qualified healthcare professional before consuming, administering, or recommending our Products, including if you are pregnant or breastfeeding, taking prescription medication, have a pre-existing medical condition, or are under medical supervision.

You agree and acknowledge that any failure to obtain appropriate medical advice before using our Products is a risk and liability borne solely by you. To the maximum extent permitted by law, we are not responsible for any adverse effects, loss, or damage arising from your use or misuse of the Products or reliance on information provided on the Website.

You must not disregard, delay, or avoid seeking professional medical advice because of information obtained through the Website. If you believe you may be experiencing a medical emergency, you should immediately contact your doctor or emergency services.

 

10. Orders, Pricing, and Payment

All prices are displayed in Australian dollars and include GST unless otherwise stated.
By placing an order, you make an offer to purchase subject to these Terms. We may accept or reject orders at our discretion, including where pricing or availability errors occur.

Payment must be received in full before dispatch. Payments are processed by third-party providers including Shopify Payments, Stripe, and PayPal. We do not store payment details and are not responsible for third-party system failures.

We reserve the right to cancel or refuse any order, including after payment has been processed, where a pricing, product description, availability, or system error has occurred. In such circumstances, any payment received will be refunded in full.

You acknowledge that we may send you transactional communications relating to your orders, subscriptions, billing, delivery, or account administration.

We may also send you marketing communications by email or SMS where you have consented to receive such communications, in accordance with our Privacy Policy.

 

11. Subscriptions

Certain products are offered on a subscription basis.

By purchasing a subscription, you authorise us to automatically charge your nominated payment method at the selected renewal interval.

You acknowledge that:

• subscriptions automatically renew unless paused or cancelled;
  a minimum commitment period of two (2) months applies unless otherwise stated;
  changes must be made prior to the next billing date;
• subscription pricing may change with reasonable notice.

We may suspend or terminate subscriptions for failed payments, misuse, suspected fraud, or breach of these Terms. We are not responsible for any loss arising from your failure to pause or cancel a subscription prior to a billing date.

12. Shipping and Delivery

Orders are fulfilled via third-party delivery providers. Delivery timeframes are estimates only.

Risk of loss passes to you upon delivery to the nominated address. We are not responsible for delays, loss, or damage caused by delivery providers or incorrect delivery details supplied by you.

We do not provide delivery services ourselves and are not liable for the acts or omissions of third-party delivery providers.

13. Returns, Refunds, and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Except where required by law, we do not offer refunds for change of mind, incorrect selection, or dissatisfaction with taste or results. Returned products must be unopened and in saleable condition where applicable.

 

14. Intellectual Property

All content on the Website, including text, graphics, images, photographs, illustrations, logos, audio, video, downloadable materials, trademarks, formulations, branding, software, and design (Content), is owned by or licensed to us and protected by intellectual property laws.

Nothing in these Terms grants you ownership rights in the Website or Content.

You must not reproduce, modify, distribute, create derivative works from, or commercially exploit any Content without our prior written consent.

Without limiting the above, you must not:

• frame, mirror, embed, or reproduce any part of the Website on another website, platform, or application; or
• use any Content in a manner that suggests an association with, endorsement by, or affiliation with us where none exists.

Unauthorised use may result in civil or criminal liability.

15. User-Generated Content

If you submit content to the Website, including reviews, testimonials, or images (User Content), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable licence to use, reproduce, adapt, publish, and distribute that content.

You warrant that you have the right to submit the User Content and that it does not infringe third-party rights or mislead consumers.

We do not endorse, approve, verify, or adopt any User Content and are not responsible for the accuracy, legality, or appropriateness of any User Content.

We may remove User Content at our discretion.

 

16. Third-Party Services and Links

The Website may link to or integrate with third-party platforms. We do not control or endorse those platforms and are not responsible for their content or availability.

We are not responsible for the availability, security, performance, or operation of any third-party platform, service, or system, even where such platforms or services are integrated with or accessible through the Website.

Your use of third-party services is at your own risk.

Your use of third-party platforms or services accessed through the Website may involve the handling, storage, or processing of personal information, including outside Australia, in accordance with our Privacy Policy.

 

17. Privacy and Cookies

Your use of the Website is subject to our Privacy Policy.

We may use cookies, analytics tools, and similar technologies (including third-party services) to improve functionality, performance, and user experience, as described in our Privacy Policy.

While we take reasonable steps to protect personal information, you acknowledge that the transmission of information over the internet is at your own risk and cannot be guaranteed to be secure.

 

18. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, the Website and Services are provided on an “as is” and “as available” basis.

We exclude all warranties except those required by law. We are not liable for indirect, incidental, special, or consequential loss, including loss of profit, data, goodwill, or opportunity.

Our total liability is limited to the amount paid by you for the relevant product or service or, at our discretion, resupply where permitted by law.

 

19. Indemnity

You agree to indemnify, defend, and hold harmless New You Collective, its related bodies corporate, officers, directors, employees, contractors, agents, contributors, licensors, and third-party content providers (together, the Indemnified Parties) from and against all actions, suits, proceedings, claims, demands, liabilities, losses, damages, costs, and expenses, including legal fees on a full indemnity basis, incurred, suffered, or arising out of or in connection with:

• any content you submit, post, upload, publish, or otherwise make available through the Website;
• any direct or indirect consequences of your access to, use of, or transactions conducted on or through the Website or Services;
• any breach of these Terms by you or any person acting on your behalf;
• any misuse of the Website or Services; or
• any infringement of third-party rights arising from your conduct or User Content.

This indemnity is a continuing obligation, is independent of any other obligations, survives termination, and may be enforced whether or not the Indemnified Parties have incurred loss, except to the extent caused by the Indemnified Parties’ own breach of these Terms or applicable law.

 

20. Termination

We may suspend or terminate your access to the Website at any time without notice if you breach these Terms.

Termination does not affect rights accrued prior to termination.

 

21. Dispute Resolution

21a. Compulsory Dispute Resolution
If a dispute arises out of or in connection with these Terms, either party must not commence tribunal or court proceedings unless this clause has been complied with, except where urgent interlocutory or injunctive relief is sought.

21.2 Notice of Dispute
A party claiming a dispute must give written notice setting out the nature of the dispute, the outcome sought, and the action required to resolve it. Notice is deemed received when delivered by email or three (3) business days after posting.

21.3 Negotiation
Within ten (10) business days after receipt of the Notice, the parties must attempt in good faith to resolve the dispute by negotiation.

21.4 Mediation
If unresolved, the dispute must be referred to mediation. A mediator must be agreed within five (5) business days or appointed by the Law Society of Western Australia.
Mediation will be conducted in Perth, Western Australia. Costs are shared equally, with each party bearing its own legal costs.

21.5 Confidentiality
All mediation communications are confidential and without prejudice.

21.6 Termination of Mediation
If the dispute is not resolved within thirty (30) days of mediation commencement, either party may terminate the mediation.

 

22. Governing Law and Jurisdiction

These Terms are governed by the laws of Western Australia. The courts of Western Australia have exclusive jurisdiction.

 

23. Severance

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in force.

 

Contact

New You Collective
PO Box 153
Dunsborough WA 6281
Email: hi@newyoucollective.com.au