New You Collective:
Your questions, answered
OUR PRODUCTS
Absolutely. All New You Collective products are TGA listed and manufactured to strict Australian standards. We use well-studied ingredients with strong safety profiles and avoid unnecessary fillers, stimulants, and sedatives.
If you’re pregnant, breastfeeding, or taking medication, we always recommend checking with your healthcare practitioner.
A therapeutic dose is the amount backed by research to support real health outcomes, not just trace amounts sprinkled in for marketing claims.
Too many products on the market list impressive ingredients but fall short on delivering effective quantities. That’s not how we do things. We’re here to create real impact, not empty promises.
Every ingredient in our products has a purpose. It’s there because it works. It’s there because we’ve seen the results – in clinic, in practice, and in people’s lives. Therapeutic doses mean you’re getting the right amount to actually feel a difference. And we wouldn’t do it any other way.
Yes! Elevate and Deep Sleep are specifically designed to work together as your day-and-night support system.
If you’re including other supplements in your health regime, some ingredients can add up to more than your body needs. It’s a good idea to check with your healthcare professional before combining products to make sure your supplement intake stays safe, balanced, and tailored to you.
It might sound silly, but you’d be surprised how often we get asked this.
Good news: you’re not radioactive.
The bright yellow colour comes from the B vitamins in Elevate, particularly riboflavin (vitamin B2). Riboflavin is a water-soluble vitamin, which means your body uses what it needs and simply excretes the rest. When that happens, it can give your urine a vivid, neon-yellow colour.
It’s completely normal, harmless, and common with any B-vitamin supplement.
That’s exactly who they’re made for! Our formulas are designed to meet you where you are, whether you’re new to supplements or rebuilding your routine after burnout, stress, or poor sleep. Simple habits, noticeable results, no perfection required.
ABOUT US
New You Collective wasn’t created by marketers chasing KPIs – it was created by health professionals who were tired of seeing people do “everything right” and still feel exhausted, wired, or flat.
We’re a husband-and-wife duo working in health, and we built New You Collective for people like us: busy, time-poor, juggling full lives, and wanting something that actually makes a difference without requiring perfect routines.
No seven-day gym schedules. No spotless meal plans. No unrealistic barriers to feeling better.
Our approach is simple: Meet people where they are, and support them through the natural ebbs and flows of real life. Our products are designed to work with imperfect schedules, stress, and fatigue... not against them.
From a formulation perspective, we don’t compromise. Every product is practitioner-formulated using premium, clinically studied ingredients at therapeutic doses — the kind used in real-world practice and research, not sprinkled in for label appeal. No fillers. No gimmicks. No “hope for the best” formulas.
Simply put, these are meticulously designed supplements that do what they say they will do!
New You Collective is for everyday people who want to feel better without overhauling their entire life. Busy professionals, tired parents, overwhelmed minds, and anyone who’s tried of “doing all the right things” but still doesn’t feel great. You don’t need a perfect routine, just a starting point!
Yes. Save 5% on every order, enjoy set-and-forget delivery every 25 days, so you never run out of the supplements that keep you feeling your best. It’s easy to manage online, with the flexibility to pause or cancel anytime – and if you ever need a hand, our team is just a message away. Subscribe and simplify your wellness. One less thing to think about in your daily routine.
Shipping & Delivery
We currently ship within Australia only. International shipping isn’t available via our website at this time.
If you’re outside Australia and would like to place an order, please email hi@newyoucollective.com.au and we’ll see what we can arrange.
For more info on shipping, please visit our Shipping & Delivery Policy.
All orders are dispatched from our warehouse in Sydney, New South Wales. NSW public holidays may affect dispatch times.
The dispatch location does not affect the governing law or jurisdiction applicable to your purchase, which is set out in our Website Terms of Use and Sale.
For more info on shipping, please visit our Shipping & Delivery Policy.
We provide flat rate regular and express shipping options for all domestic orders via Australia Post.
Orders over $99:
Free regular shipping on all Australian (domestic) orders over $99.
$4.95 express shipping on all Australian (domestic) orders over $99.
Orders under $99:
$7.95 regular shipping on all Australian (domestic) orders under $99.
$12.90 express shipping on all Australian (domestic) orders under $99.
For more info on shipping, please visit our Shipping & Delivery Policy.
Regular shipping estimated delivery times (from dispatch):
- VIC, NSW and QLD: approximately 2-3 business days.
- WA, NT, SA, TAS and regional areas: approximately 3-6 business days.
- Remote areas may take longer.
Express shipping estimated delivery times (from dispatch):
- VIC, NSW and QLD: approximately 1-2 business days.
- WA, NT, SA, TAS and regional areas: approximately 3-4 business days.
- Remote areas may take longer.
Delivery estimates are a guide only and not guaranteed.
For more info on shipping, please visit our Shipping & Delivery Policy.
Returns & Refunds
Please view our Returns Policy here.
We will offer a refund, replacement, or store credit (where appropriate) if:
- the product arrives damaged; or
- the product is faulty or defective; and
- you can provide proof of purchase from New You Collective.
To find our full policy please view our Returns Policy.
To find our full policy please view our Returns Policy.
To request a return, please email hi@newyoucollective.com.au with the following details:
- Your order number
- Full name
- Mobile number
- A brief description of the issue
- Clear photos of the damaged or faulty product (where applicable)
Please include “Return – [Order Number]” in the subject line.
Do not send returns to the address listed on your packaging. We will provide return instructions if required after reviewing your request. We aim to respond within 5 business days.
Personal information provided as part of a return request will be handled in accordance with our Privacy Policy.
MISCELLANEOUS
Yes, our products are available in leading pharmacies, clinics, and health stores. Please see our Stockists page for more information.
Yes, if you would like to stock our products, please contact us at accounts@newyoucollective.com.au.
For consumer enquiries, please contact us via the form on our Contact Us page or email us at hi@newyoucollective.com.au.
For business enquiries, please contact us at accounts@newyoucollective.com.au.