60-Day Money-Back Guarantee

1. Overview

We want you to feel confident trying our products. 

If you've purchased an eligible product directly from newyoucollective.com.au, used it consistently for at least 30 consecutive days in accordance with the directions on the label, and have not experienced the intended benefits of the product, you can request a refund under our 60-Day Money-Back Guarantee.

 

2. Eligibility

To make a claim under our Money-Back Guarantee:  

  • The product must have been purchased directly from newyoucollective.com.au.
  • The guarantee applies to your first purchase of each eligible New You Collective product.
  • You must have used the product consistently for a minimum of 30 consecutive days in accordance with the directions on the label.
  • You must not have experienced the intended benefits of the product after that period of consistent use.
  • Your claim must be submitted within 60 days of the date your order was delivered.
  • You must provide your New You Collective order number or the email address used to place your order.
  • The guarantee is limited to one claim per eligible product, per customer or household.

The Money-Back Guarantee does not apply to change of mind, taste or flavour preferences, or incorrect product selection.

 

3. Refunds 

Once we have confirmed that your claim meets the eligibility requirements above, we will refund the amount paid for the eligible product to the original payment method.

Where an eligible product was purchased as part of a bundle, pack or promotional offer, the refund will be based on the amount paid for that product as apportioned within the offer.

Original delivery charges are not refundable under this voluntary Money-Back Guarantee, except where you are otherwise entitled to reimbursement under the Australian Consumer Law.

You do not need to return the opened product unless we specifically request this as part of reviewing your claim.

 

4. How to make a claim

Contact us at hi@newyoucollective.com.au with:

  • your name
  • your order number or the email address used to place your order
  • the product purchased
  • a brief description of your experience.

5. Adverse reactions 

If you experience a suspected adverse reaction, stop using the product and seek advice from an appropriate healthcare professional. Please also contact us so we can record and follow up the reaction in accordance with our product safety obligations.

You are not required to continue using the product for 30 days if you experience a suspected adverse reaction or a healthcare professional advises you to stop.

In these circumstances, eligibility for a refund will be considered separately from the 60-Day Money-Back Guarantee and in accordance with your rights under the Australian Consumer Law.

Our Money-Back Guarantee is intended for customers who have given the product a reasonable trial but have not experienced its intended benefits. It does not replace our separate procedures for product quality concerns, suspected adverse reactions or rights available under the Australian Consumer Law.

 

6. Australian Consumer Law

Our 60-Day Money-Back Guarantee is an additional voluntary guarantee and does not limit or replace any rights or remedies you may have under the Australian Consumer Law.

 

Last updated: September 2026