Returns Policy

Last updated: January 2026

1. Overview

Because our products are nutritional supplements, health and safety regulations mean we do not accept returns for change of mind, except where required under Australian Consumer Law.

We encourage you to choose carefully and ensure a product is right for you before purchasing, ideally with guidance from your healthcare practitioner or GP.

That said, we stand firmly behind the quality of what we make and want you to feel confident shopping with us.

This Returns Policy should be read together with our Website Terms of Use and Sale and Privacy Policy, which apply to all purchases made through our website.

 

2. Australian Consumer Law

All New You Collective products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund if a product has a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it fails to meet acceptable quality standards and the failure does not amount to a major failure.

Nothing in this Returns Policy limits or excludes your rights under Australian Consumer Law.

 

3. When We Will Offer a Refund or Replacement

We will offer a refund, replacement, or store credit (where appropriate) if:

  • the product arrives damaged; or
  • the product is faulty or defective; and
  • you can provide proof of purchase from New You Collective.

Returns are only accepted for products purchased directly from our website. If you purchased from a third-party retailer or practitioner, please contact them directly.

We reserve the right to decline a refund or replacement where the issue is caused by misuse, neglect, improper storage, or use contrary to product instructions.

For health, safety, and hygiene reasons, we do not accept returns of opened or used consumable products, except where required under Australian Consumer Law.

 

4. Subscriptions

Subscription orders and renewals are subject to the Subscription terms set out in our Website Terms of Use and Sale.

Refunds are not provided for subscription renewals where cancellation was not made prior to the billing date, except where required under Australian Consumer Law.

 

5. Timeframes

If your order arrives damaged or faulty, please contact us as soon as possible at hi@newyoucollective.com.au.

For damaged items, we request notification within 7 days of delivery to assist with carrier investigations. This timeframe does not limit your rights under Australian Consumer Law.

 

 

6. How to Initiate a Return

To request a return, please email hi@newyoucollective.com.au with the following details:

  • Your order number
  • Full name
  • Mobile number
  • A brief description of the issue
  • Clear photos of the damaged or faulty product (where applicable)

Please include “Return – [Order Number]” in the subject line.

Do not send returns to the address listed on your packaging. We will provide return instructions if required after reviewing your request. We aim to respond within 5 business days.

Personal information provided as part of a return request will be handled in accordance with our Privacy Policy.

 

 

7. Refund Processing

Approved refunds will be processed to the original payment method used at checkout. Processing times may vary depending on your payment provider.

 

8. Our Commitment to You

We’re a small, family-owned business and genuinely care about our customers. If something isn’t right, we’ll always work with you to find a fair and timely resolution.

A little kindness goes a long way, and we truly appreciate your understanding when reaching out.

If you have any questions or need support at any stage, please email us at hi@newyoucollective.com.au – we’re always happy to help.

 

Contact

New You Collective 
PO Box 153
Dunsborough WA 6281
hi@newyoucollective.com.au